Q1: How much does it cost?

A: The pricing is scaled to the size of your business. For full pricing details, please visit the Purchase page.

Q2: What applications do I have to install on my computer?

A: None. The application is entirely web-based. You just need to have a high speed internet connection. We maintain the applications, store the data and provide backups.

Q3: What do I have to do to set up the application?

A: When you send in the authorization form, you will receive an email with detailed instructions for set up. Basically, you need to send us your company logo and the contact information for the first administrator.

Q4: What computer skills do I need to have to use this application?

A: You need to be able to enter data into forms on a website. There are no specialized skills required. However, if you want to use all facets of the application, knowledge of creating documents and forms in a word processing application or pdf are required.

Q5: How long does it take to set up my account once I send in the authorization form?

A: Our offices are open Monday � Friday from 9-5 Eastern Time. We will process your request and send you your confirmation email with instructions within 24 hours of receiving it during those hours. You will be online within 48 business hours of returning the necessary information to us per the email.

Q6: Is there training for the use of the application?

A: Most of the application is self-explanatory. However, there is also a detailed user manual which can be downloaded from this site. Should you need additional assistance you can call the office during regular business hours or send an email to the support desk.

Q7: What if I decide I don't want to use the application once I have given it a try?

A: Because we provide a demo of the product for you to explore its use within your organization, the purchase price is non-refundable. If at the end of 12 months, you choose not to continue use of the application, your accounts will be locked and you will no longer have access to the site.

Q8: Is it possible for my clients to logon and create requests?

A: Yes, the purpose of this application is to not only allow your staff to manage requests but to streamline the process by allowing your clients to also enter the requests.

Q9: Do I have to use the client interface?

A: The application is scalable and you can use as much or as little of it as you want. Your clients do not have to get logons. You can track and enter the requests for them.

Q10: Can I customize the application?

A: Yes and No. There are some features which are integral to the database infrastructure that cannot be changed. However, you can edit and delete information that is not critical to the application as well as add your own resources, forms, etc.

Q11: Is the application secure?

A: All data and the backend site are protected with the standard practices in IT security including SSL. Please note that the SSL certificate is held by plesk which will be reflected in the warning message about the certificate for the site.

Q12: Do I have my own database or is my data in a shared database ?

A: Each customer company has its own database. Your data is not shared with any other company. You have your own instance of the application.

Q13: Does this application do invoicing?

A: No. Because of the wide range of ways that businesses in our industry invoice, it was virtually impossible to come up with a system that worked for everyone. Adding this feature also would have driven the cost up considerably. However, we have included a reporting tool that can be used to generate reports by customer, location, date and request type. These reports can be used to generate invoices. If you do not want the expense of buying software, we recommend that you look into GnuCash which is a free open-source application for bookkeeping and invoicing.

Q14: Can I do credit card processing with this application?

A: We intentionally did not provide fields for you to enter credit card information for a client for security reasons. We did incorporate a feature so that you could upload files for each customer. We also did not include credit card processing for the same reason that we did not include invoicing - cost and flexibility

Q15: Is this application set up for use outside of the United States ?

A: The application is accessible anywhere in the world. The application includes the ability to put country information into addresses and we have removed the requirement to enter data that may only be applicable in the U.S. Please do a demo to see if it is applicable for your region.

Q16: What if I try this application and have a suggestion for an enhancement?

A: We welcome all feedback on the application. It was designed to help the industry at whole so we value your opinions. We cannot guarantee that all suggestions will be incorporated into future releases but we will test the ideas with our test group and see if they are feasible.